Re: FACSVantage Service
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From: Jennifer Wil****re <jawil****re@[EMAIL PROTECTED]
>
Date: Fri Nov 16 2007 - 10:20:05 EST
BD Flowers,
I am wondering what parts are not going to be available. If we have a
list, then we can
start looking for other suppliers or means of getting the parts
ourselves. Also, a
manual for the Vantage would be necessary for repairing the machine
ourselves. Will you
make it available?
Finally, will we receive official notice of this change in policy
regarding the Vantage?
Thanks,
Jennifer Wil****re
Memorial Sloan-Kettering Cancer Center
New York, NY 10065
646-888-2381
wil****rj@[EMAIL PROTECTED]
Message-----
>From: Steve_Ziganti@[EMAIL PROTECTED]
>Sent: Nov 13, 2007 12:36 PM
>To: Cytometry Mailing List <cytometry@[EMAIL PROTECTED]
>
>Subject: FACSVantage Service
>
>We have heard a number of comments and concerns from our BD FACSVantageTM
>users regarding our need to discontinue offering service contracts after
>2010, and I would like to offer some clarification. As many may know,
the
>BD FACSVantageTM was first introduced in 1991 and has been a workhorse
for
>many labs around the world. I want you to know that we remain committed
to
>customer sup****t at the highest level and regret that this communication
>has caused concern.
>
>Due to the age and design characteristics of the BD FACSVantageTM, many
of
>the replacement parts are being phased out by our suppliers. As a result,
>with the many Vantage systems installed worldwide we can not confidently
>guarantee a supply of parts and thus can no longer offer service
contracts
>for the BD FACSVantageTM after 2010. The reason is simple - if we can't
>guarantee that parts are available, then we can't meet our obligations to
>you to service your instrument.
>
>However, while parts are still available to us, we will of course
continue
>to use our best efforts to supply service for BD FACSVantageTM customers
>on a non-contract basis after 2010.
>
>Please accept my apology for the concern this has caused. We remain
>committed to providing the highest level of service possible to all our
>customers.
>
>Steve Ziganti
>Vice President US Sales and Services
>BDB Immunocytometry Systems
>BDB Pharmingen
>BDB BioImaging
>phone (408) 954-2564
>fax (408) 954-2393
>
>Make ordering BD Biosciences products easier! Register for your on-line
>account today:
>http://shop.bdbiosciences.com
>
>
>
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Jennifer Wil****re
Memorial Sloan-Kettering Cancer Center
Zuckerman Building Room Z16-34
New York, NY
10065
1-646-888-2381
wil****rj@[EMAIL PROTECTED]
on Fri Nov 16 12:38:00 2007
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