RE: Alternative Field service for FACSCalibur?
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From: Vandevert, Chris <chris.vandevert@[EMAIL PROTECTED]
>
Date: Wed Nov 28 2007 - 21:21:53 EST
I would like to third this recommendation; Cytek now services our
FACScan as well as the
Vantage SE, having upgraded both with red lasers for 5-color
detection. They also service
the FACscan's 96-well autosampler and 20-liter sheath systems. Service
has been
excellent. Now that BD will no longer be offering service contracts
for the Vantage, it
would be most helpful if BD would release the service manual.
-----Original Message-----
From: Marty Bigos [mailto:mbigos@[EMAIL PROTECTED]
Tuesday, November 27, 2007 9:25 AM
To: cyto-inbox
Subject: Re: Alternative Field service for FACSCalibur?
I second Larry's recommendation. I have used Cytek for our Caliburs,
and have had excellent results, as well as saving almost $4K each
year. Since they are local, I have had excellent response, and no
waiting on an annoying phone queue. Many times (although not always)
my experience with BD has been 1) phone in problem 2) wait for
callback 3) talk to sup****t person and get a referral to Field
Service 4) Field Service calls and schedules a visit. 5) The visit
is
done- usually 2 days after I phone in. With Cytek, I have generally
received 1 day turn-around.
Marty Bigos, Director
Gladstone Flow Core
mail:
J. David Gladstone Institutes
1650 Owens Street
San Frnacisco CA 94158
Phones:
(office) 415-734-4821
(mobile) 415-845-8450
fax:
415-355-0855
On Nov 23, 2007, at 5:19 AM, larry_arnold@[EMAIL PROTECTED]
wrote:
> Pam
>
> I highly recommend Cytek Development. They take care of my FACScan
> and Calibur. They have also upgraded both to 5 colors and use a
> better red laser. There are other options as well e.g. vioet
> laser. You also can use a PC instead of a MAC if you opt for the
> soon (hopefully) to be released FlowJo Collectors Edition.
>
> Larry Arnold, Director
> Univ. of North Carolina
> Flow Cytometry Facility
>
> ----- Original Message -----
> From: Pam Tallon <Pam.Tallon@[EMAIL PROTECTED]
>
> Date: Thursday, November 22, 2007 8:04 pm
> Subject: Alternative Field service for FACSCalibur?
> To: Cytometry Mailing List <cytometry@[EMAIL PROTECTED]
>
>
> > I was wondering if anyone knows of an alternative field service
> > company for the FACSCalibur that I can compare with pricing
> > against the BD Field Service? I am faced with repairs and
> > am trying to stretch grant monies as far as they will go.
> >
> > My system is no-longer recognizing the APC beads in a 4-color
> > FACSComp although I can see them in a Fl4 vs Fl4 aquisition
> > chart. As well, the FL3 is failing sensitivity.
> > Perhaps someone knows what is causing this problem?
> >
> > Thanks,
> >
> > Pam Tallon, MSc.
> > Research Laboratory Coordinator
> > West Campus
> > Northern Ontario School of Medicine
> > Lakehead University
> > 955 Oliver Road
> > Thunder Bay, ON P7B 5E1
> >
> > Tel.: 807-766-7367
> > Fax: 807-766-7362
> > E-mail: pam.tallon@[EMAIL PROTECTED]
> > Website: www.normed.ca
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Received on Thu Nov 29 16:58:00 2007
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