RE: Alternative Field service for FACSCalibur?
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From: Cohn, Ronald <ronald.cohn@[EMAIL PROTECTED]
>
Date: Wed Nov 28 2007 - 18:45:28 EST
Ditto on Marty's remarks. However, he forgot that giant black hole
called "Dispatch" between the referral to Field Service and the
Engineer
calling to schedule a visit. When Dispatch does call the message is
usually "we are trying to locate a service engineer....". BD should
issue GPS collars to these guys! I do have to say though, that once an
engineer is on site, they are excellent!
Ron
Ronald Cohn
Research Scientist II
Molecular and Cell Biology
Discovery Sciences and Technologies
Roche Palo Alto, LLC
3431 Hillview Avenue
Palo Alto, CA 94304
email: ronald.cohn@[EMAIL PROTECTED]
(650) 855-6059
Fax: (650) 855-5501
-----Original Message-----
From: Marty Bigos [mailto:mbigos@[EMAIL PROTECTED]
Tuesday, November 27, 2007 9:25 AM
To: cyto-inbox
Subject: Re: Alternative Field service for FACSCalibur?
I second Larry's recommendation. I have used Cytek for our Caliburs,
and
have had excellent results, as well as saving almost $4K each year.
Since they are local, I have had excellent response, and no waiting on
an annoying phone queue. Many times (although not always)
my experience with BD has been 1) phone in problem 2) wait for
callback 3) talk to sup****t person and get a referral to Field
Service
4) Field Service calls and schedules a visit. 5) The visit is
done- usually 2 days after I phone in. With Cytek, I have generally
received 1 day turn-around.
Marty Bigos, Director
Gladstone Flow Core
mail:
J. David Gladstone Institutes
1650 Owens Street
San Frnacisco CA 94158
Phones:
(office) 415-734-4821
(mobile) 415-845-8450
fax:
415-355-0855
On Nov 23, 2007, at 5:19 AM, larry_arnold@[EMAIL PROTECTED]
wrote:
> Pam
>
> I highly recommend Cytek Development. They take care of my FACScan
> and Calibur. They have also upgraded both to 5 colors and use a
> better red laser. There are other options as well e.g. vioet laser.
> You also can use a PC instead of a MAC if you opt for the soon
> (hopefully) to be released FlowJo Collectors Edition.
>
> Larry Arnold, Director
> Univ. of North Carolina
> Flow Cytometry Facility
>
> ----- Original Message -----
> From: Pam Tallon <Pam.Tallon@[EMAIL PROTECTED]
>
> Date: Thursday, November 22, 2007 8:04 pm
> Subject: Alternative Field service for FACSCalibur?
> To: Cytometry Mailing List <cytometry@[EMAIL PROTECTED]
>
>
> > I was wondering if anyone knows of an alternative field service
> > company for the FACSCalibur that I can compare with pricing against
> > the BD Field Service? I am faced with repairs and am trying to
> > stretch grant monies as far as they will go.
> >
> > My system is no-longer recognizing the APC beads in a 4-color
> > FACSComp although I can see them in a Fl4 vs Fl4 aquisition chart.
> > As well, the FL3 is failing sensitivity.
> > Perhaps someone knows what is causing this problem?
> >
> > Thanks,
> >
> > Pam Tallon, MSc.
> > Research Laboratory Coordinator
> > West Campus
> > Northern Ontario School of Medicine
> > Lakehead University
> > 955 Oliver Road
> > Thunder Bay, ON P7B 5E1
> >
> > Tel.: 807-766-7367
> > Fax: 807-766-7362
> > E-mail: pam.tallon@[EMAIL PROTECTED]
> > Website: www.normed.ca
Received on Thu Nov 29 17:18:00 2007
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